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Citizen 2.0 : public and governmental interaction through Web 2.0 technologies / [edited by] Kathryn Kloby, Maria J. D'Agostino
PRINT PRINT | Information Science Reference | c2012
Available at WMS STACKS (Call number: JF1525.A8 C55 2012)
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xxiii, 355 p. : ill. ; 29 cm
"Premier reference source"--Cover
Includes bibliographical references and index
"This book defines the role of Web 2.0 technologies in government and highlights a variety of strategies and tools public administrators can use to engage citizens, including suggestions for adoption and implementation based on the lessons learned by scholars and practitioners in the field"--Provided by publisher
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Table of Contents
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1 Foreword xv
1 Preface xvii
1 Acknowledgment xxiii
Section 1 1 Defining Web 2.0 Technologies and Their Relevance to the Public Sector
ch. 1 1 Role of Social Media in the Public Sector: Opportunities and Challenges, Darryl Moyers 1
ch. 2 1 Experiment in E-Rulemaking with Natural Language Processing and Democratic Deliberation, Nick Webb 23
ch. 3 1 Records Management, Privacy, and Social Media: An Overview, Staci M. Zavattaro 41
ch. 4 1 Managing Virtual Public Organizations, Julianne G. Mahler 65
Section 2 1 Applying Web 2.0 in the Public Sector
ch. 5 1 M-Government: An Opportunity for Addressing the Digital Divide, Tony J. Carrizales 87
ch. 6 1 3D Digital City Platforms as Collaborative and Decision-Making Tools for Small Municipalities and Rural Areas, Susan J. Bergeron 99
ch. 7 1 E-Government in Local Government in the Era of Web 2.0: Experiences of Alabama Municipalities, Hugo Asencio 114
ch. 8 1 Predictors of Social Networking and Individual Performance, Mohamad Alkadry 129
ch. 9 1 E-Democratic Administration and Bureaucratic Responsiveness: A Primary Study of Bureaucrats' Perceptions of the Civil Service E-Mail Box in Taiwan, Guang-Xu Wang 146
ch. 10 1 Social Media and New Military Public Affairs Policies, Kenneth L. Hacker 174
Section 3 1 Web 2.0 and the Potential for Transformation
ch. 11 1 Web 2.0 Technologies and Authentic Public Participation: Engaging Citizens in Decision Making Processes, Jianling Li 197
ch. 12 1 Web 2.0 for eParticipation: Transformational Tweeting or Devaluation of Democracy?, Elizabeth Tait 224
ch. 13 1 Reaching Citizen 2.0: How Government Uses Social Media to Send Public Messages during Times of Calm and Times of Crisis, Tammy Esteves 250
ch. 14 1 Congress 2.0: Incumbent Messaging in Social Media, F. Christopher Arterton 269
ch. 15 1 i-Government: Interactive Government Enabling Civic Engagement and a New Volunteerism, Linda-Marie Sundstrom 297
1 Compilation of References 309
1 About the Contributors 346
1 Index 353
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